Return Policy – SoftActivewear.com
Returns
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return most items within 30 days of delivery.
Return Process
To initiate a return:
- Log into your account on our website
- Go to your order history
- Select the items you wish to return
- Print the prepaid return label
- Package items securely and ship
Return Conditions
Items must be returned in:
- Original, unworn condition
- Original packaging with tags attached
- Free from odors, stains, or damage
Return Costs
Standard returns: $7.95 (deducted from refund)
Free returns for:
- Faulty or defective items
- Incorrect items received
Refund Processing
Once we receive your return:
- Inspection within 3-5 business days
- Refund to original payment method
- Email confirmation sent
- Allow 5-10 days for bank processing
Exchanges
We offer exchanges for:
- Different sizes
- Alternative colors
- Store credit
Non-Returnable Items
The following cannot be returned:
- Final sale items
- Worn or used items
- Items without original tags
- Gift cards
International Returns
Additional requirements for international returns:
- Customer pays return shipping
- Must include customs documentation
- Refund minus original shipping costs
Return Authorization
Returns without authorization may be refused. Always obtain return approval before shipping items back.
Quality Inspection
All returns undergo quality inspection. Items not meeting return standards will be returned to customer at their expense.
Holiday Returns
Extended return period for holiday purchases:
- Items purchased November 1 – December 24
- Eligible for return until January 31
- All standard conditions apply
Return Status
Check your return status:
- Through your online account
- Using return tracking number
- Contacting customer service
For return questions, contact us through our website form. Include your order number for faster service.